{"id":1697,"date":"2021-12-20T18:05:59","date_gmt":"2021-12-20T18:05:59","guid":{"rendered":"https:\/\/balboawebdesign.com\/cnc\/?page_id=1697"},"modified":"2021-12-21T18:39:00","modified_gmt":"2021-12-21T18:39:00","slug":"onboarding","status":"publish","type":"page","link":"https:\/\/balboawebdesign.com\/cnc\/onboarding\/","title":{"rendered":"Onboarding"},"content":{"rendered":"<p>[vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text el_class=&#8221;onboarding-title&#8221;]<\/p>\n<h1>Onboarding Guide<\/h1>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;20&#8243;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h3><strong>Thank you for choosing CNC Factory<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Congratulations on your purchase. You are a few steps away from experiencing 5th generation automation, and we can\u2019t wait for you to begin your production! This will guide you on the steps you need to take to completely receive and set up your machine. <strong>Completing all the steps will ensure there are no delays<\/strong>. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ready? Let\u2019s get started.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=&#8221;50&#8243;][\/vc_column][\/vc_row][vc_row][vc_column][vc_text_separator title=&#8221;The Onboarding Process&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/5&#8243;][vc_single_image image=&#8221;1711&#8243; img_size=&#8221;full&#8221;][vc_column_text]<span style=\"font-weight: 400;\">We can only ship your machine <\/span><b>after <\/b><span style=\"font-weight: 400;\">you complete this step.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Please complete it as soon as possible.<\/span>[\/vc_column_text][vc_btn title=&#8221;Work on Step 1&#8243; color=&#8221;green&#8221; align=&#8221;center&#8221; i_icon_fontawesome=&#8221;far fa-check-circle&#8221; button_block=&#8221;true&#8221; add_icon=&#8221;true&#8221; link=&#8221;url:https%3A%2F%2Fbalboawebdesign.com%2Fcnc%2Fstep-1_onboarding%2F|title:Onboarding%20Step%201&#8243;][vc_empty_space][\/vc_column][vc_column width=&#8221;1\/5&#8243;][vc_single_image image=&#8221;1707&#8243; img_size=&#8221;full&#8221;][vc_column_text]<span style=\"font-weight: 400;\">We will be in constant communication with you if anything changes with the ETA of your machine.\u00a0<\/span>[\/vc_column_text][vc_btn title=&#8221;Learn More&#8221; color=&#8221;sky&#8221; align=&#8221;center&#8221; i_icon_fontawesome=&#8221;far fa-question-circle&#8221; button_block=&#8221;true&#8221; add_icon=&#8221;true&#8221; link=&#8221;url:https%3A%2F%2Fbalboawebdesign.com%2Fcnc%2Fonboarding-shipment%2F|title:Onboarding%20Shipment&#8221;][vc_empty_space][\/vc_column][vc_column width=&#8221;1\/5&#8243;][vc_single_image image=&#8221;1710&#8243; img_size=&#8221;full&#8221;][vc_column_text]<span style=\"font-weight: 400;\">This lists down the items you need to complete <\/span><b>before <\/b><span style=\"font-weight: 400;\">you can install your machine. Some items can be completed even before your machine arrives. The list includes:<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\"> Unloading the machines<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Setting up the floor &amp; leveling the machine<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Electrical, air &amp; dust extraction installation\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Learning the CAD\/CAM software<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Purchasing consumable parts<\/span><\/li>\n<\/ul>\n<p>If you purchased the &#8220;CNC Factory Installation &amp; Training&#8221; service, you will need to complete this list <strong>before<\/strong> you can schedule a technician visit.<\/p>\n<p>If you did <em>not<\/em> purchase the Installation &amp; Training service, your onboarding process ends here.<\/p>\n<p>&nbsp;[\/vc_column_text][vc_btn title=&#8221;Work on Step 2&#8243; color=&#8221;green&#8221; align=&#8221;center&#8221; i_icon_fontawesome=&#8221;far fa-check-circle&#8221; button_block=&#8221;true&#8221; add_icon=&#8221;true&#8221; link=&#8221;url:https%3A%2F%2Fbalboawebdesign.com%2Fcnc%2Fonboarding-step-2%2F|title:Onboarding%20Step%202&#8243;][vc_empty_space][\/vc_column][vc_column width=&#8221;1\/5&#8243;][vc_single_image image=&#8221;1709&#8243; img_size=&#8221;full&#8221;][vc_column_text]<span style=\"font-weight: 400;\">You can only schedule <\/span><b>after <\/b><span style=\"font-weight: 400;\">you complete the pre-install checklist.<\/span>[\/vc_column_text][vc_btn title=&#8221;Work on Step 3&#8243; color=&#8221;green&#8221; align=&#8221;center&#8221; i_icon_fontawesome=&#8221;far fa-check-circle&#8221; button_block=&#8221;true&#8221; add_icon=&#8221;true&#8221; link=&#8221;url:https%3A%2F%2Fbalboawebdesign.com%2Fcnc%2Fonboarding-step-3%2F|title:Onboarding%20Step%203&#8243;][vc_empty_space][\/vc_column][vc_column width=&#8221;1\/5&#8243;][vc_single_image image=&#8221;1713&#8243; img_size=&#8221;full&#8221;][vc_column_text]<span style=\"font-weight: 400;\">Your dedicated CNC Factory technician will install your machine(s) and train your operator, then will officially turn over the machine to you. Your onboarding process ends here.<\/span>[\/vc_column_text][vc_btn title=&#8221;Learn More&#8221; color=&#8221;sky&#8221; align=&#8221;center&#8221; i_icon_fontawesome=&#8221;far fa-question-circle&#8221; button_block=&#8221;true&#8221; add_icon=&#8221;true&#8221; link=&#8221;url:https%3A%2F%2Fbalboawebdesign.com%2Fcnc%2Fonboarding-installation%2F|title:Onboarding%20Installation&#8221;][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;1715&#8243; img_size=&#8221;large&#8221;][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text]<\/p>\n<h1><span style=\"font-weight: 400;\">Need help? We\u2019re here for you.<\/span><\/h1>\n<p><span style=\"font-weight: 400;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/balboawebdesign.com\/cnc\/wp-content\/uploads\/2021\/12\/phone.png\" alt=\"\" width=\"25\" height=\"25\" class=\"wp-image-1704 alignleft\" \/>714-581-5999<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/balboawebdesign.com\/cnc\/wp-content\/uploads\/2021\/12\/email.png\" alt=\"\" width=\"25\" height=\"25\" class=\"wp-image-1703 alignleft\" \/><a href=\"mailto:support@balboawebdesign.com\"><span style=\"font-weight: 400;\">support@balboawebdesign.com<\/span><\/a><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\"><strong>Customer service hours:<\/strong> 8AM &#8211; 5PM PST, Mondays to Fridays<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>Tech support hours:<\/strong> 5AM &#8211; 5PM PST, Mondays to Fridays<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1640026970375{margin-bottom: 30px !important;border-bottom-width: 30px !important;background-color: #fff2f2 !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_btn title=&#8221;Open a Tech Ticket&#8221; color=&#8221;juicy-pink&#8221; size=&#8221;lg&#8221; align=&#8221;center&#8221; button_block=&#8221;true&#8221; link=&#8221;url:https%3A%2F%2Fcncfactory.zendesk.com%2Fhc%2Fen-us%2Fsignin%3Freturn_to%3Dhttps%253A%252F%252Fcncfactory.zendesk.com%252Fhc%252Fen-us%252Frequests%252Fnew&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">To report technical issues. Requires a Zendesk log-in. Please allow up to 1 business day to resolve. <\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_btn title=&#8221;Open Online Knowledge Center&#8221; color=&#8221;peacoc&#8221; size=&#8221;lg&#8221; align=&#8221;center&#8221; button_block=&#8221;true&#8221; link=&#8221;url:https%3A%2F%2Fcncfactory.zendesk.com%2Fhc%2Fen-us%2Fsignin%3Freturn_to%3Dhttps%253A%252F%252Fcncfactory.zendesk.com%252Fhc%252Fen-us%252Frequests%252Fnew&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">For self-troubleshooting and to download user manuals. Requires a Zendesk log-in. <\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row]<\/p>\n<script language='javascript' type='text\/javascript'>function getWR360PopupSkin(){return 'light_clean';}<\/script>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text el_class=&#8221;onboarding-title&#8221;] Onboarding Guide [\/vc_column_text][vc_empty_space height=&#8221;20&#8243;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text] Thank you for choosing CNC Factory Congratulations on your purchase. You are a few steps away from experiencing 5th generation automation, and we can\u2019t wait for you to begin your production! This will guide &hellip; <a href=\"https:\/\/balboawebdesign.com\/cnc\/onboarding\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":3032,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1697","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Onboarding - CNC Factory<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/balboawebdesign.com\/cnc\/onboarding\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Onboarding - CNC Factory\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text el_class=&#8221;onboarding-title&#8221;] Onboarding Guide [\/vc_column_text][vc_empty_space height=&#8221;20&#8243;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text] Thank you for choosing CNC Factory Congratulations on your purchase. 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