{"id":626,"date":"2021-03-22T13:10:02","date_gmt":"2021-03-22T13:10:02","guid":{"rendered":"https:\/\/balboawebdesign.com\/cnc\/?page_id=626"},"modified":"2021-07-01T08:19:00","modified_gmt":"2021-07-01T08:19:00","slug":"support","status":"publish","type":"page","link":"https:\/\/balboawebdesign.com\/cnc\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; content_placement=&#8221;bottom&#8221; el_class=&#8221;midbanner d-flex align-items-center text-white text-center&#8221; css=&#8221;.vc_custom_1620825849347{background-image: url(https:\/\/balboawebdesign.com\/cnc\/wp-content\/uploads\/2021\/05\/support-page.jpg?id=1046) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column offset=&#8221;vc_col-lg-offset-1 vc_col-lg-10&#8243; css=&#8221;.vc_custom_1616419058921{padding-top: 0px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1616419014488{margin-bottom: 0px !important;}&#8221;]<\/p>\n<h1 class=\"h1-lg\">YOUR CONCERN IS<br \/>\nOUR <i>PRIORITY<\/i><\/h1>\n<h4 class=\"font2\">CNC Factory offers a wide selection of support services to assist with your daily operations and custom needs.<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=&#8221;py-10&#8243;][vc_column css=&#8221;.vc_custom_1616419649473{padding-top: 0px !important;}&#8221;][vc_row_inner equal_height=&#8221;yes&#8221;][vc_column_inner el_class=&#8221;pe-3&#8243; offset=&#8221;vc_col-lg-8&#8243;][vc_column_text]<\/p>\n<h2 class=\"line\">We love our <i>customers!<\/i><\/h2>\n<p>CNC Factory offers lifetime technical machine support (via phone &amp; e-mail) for our customers before and after installation. We also provide optional customized software and virtual support for your non-stop production.[\/vc_column_text][\/vc_column_inner][vc_column_inner offset=&#8221;vc_col-lg-4&#8243;][vc_column_text css=&#8221;.vc_custom_1625127264680{margin-bottom: 0px !important;}&#8221;]<\/p>\n<div class=\"card text-left border border-dark rounded-0\">\n<div class=\"bg-dark text-white px-4 py-3\">\n<h5>Useful Links:<\/h5>\n<\/div>\n<div class=\"card-body p-4\">\n<ul class=\"list2\">\n<li><a href=\"https:\/\/cncfactory.zendesk.com\/hc\/en-us\/signin?return_to=https%3A%2F%2Fcncfactory.zendesk.com%2Fhc%2Fen-us%2Frequests%2Fnew\">Create a Tech Ticket<\/a><\/li>\n<li><a href=\"https:\/\/cncfactory.zendesk.com\/hc\/en-us\">Open Online Knowledge Center<\/a><\/li>\n<li>Call Customer Support: <a href=\"tel:7145815999\">714-581-5999<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; el_class=&#8221;bg-light py-10&#8243; css=&#8221;.vc_custom_1625124072840{margin-bottom: 0px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1625123941044{margin-bottom: 0px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1625127535874{margin-bottom: 0px !important;}&#8221;]<\/p>\n<div class=\"row row-cols-1 row-cols-md-2 g-4 support-block\">\n<div class=\"col\">\n<div class=\"card h-100 rounded-0 border-0\">\n<div><i class=\"las la-headset\"><\/i><\/div>\n<div class=\"card-body\">\n<h5 class=\"card-title\">Customer Support Hotline<\/h5>\n<p class=\"card-text\">Phone: <a href=\"tel:7145815999\"><strong>(714) 581-5999<\/strong><\/a><br \/>\nEmail: <a href=\"mailto:support@balboawebdesign.com\"><strong>support@balboawebdesign.com<\/strong><\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"col\">\n<div class=\"card h-100 rounded-0 border-0\">\n<div><i class=\"las la-vr-cardboard\"><\/i><\/div>\n<div class=\"card-body\">\n<h5 class=\"card-title\">Virtual Support<\/h5>\n<p class=\"card-text\">This is a great way for us to be virtually by your side to help navigate a new project or address any issue with your machine. You will need to <a href=\"https:\/\/cncfactory.zendesk.com\/hc\/en-us\/signin?return_to=https%3A%2F%2Fcncfactory.zendesk.com%2Fhc%2Fen-us%2Frequests%2Fnew\">Create a Tech Ticket<\/a> so you can send us more info on what you need help with.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"col\">\n<div class=\"card h-100 rounded-0 border-0\">\n<div><i class=\"las la-mouse\"><\/i><\/div>\n<div class=\"card-body\">\n<h5 class=\"card-title\">Online Knowledge Center<\/h5>\n<p class=\"card-text\">Currently on Beta mode and exclusive for existing customers, our free online database has video tutorials, manuals and answers to your frequently asked questions.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"col\">\n<div class=\"card h-100 rounded-0 border-0\">\n<div><i class=\"las la-satellite-dish\"><\/i><\/div>\n<div class=\"card-body\">\n<h5 class=\"card-title\">Live Online Training<\/h5>\n<p class=\"card-text\">We can provide you with live, internet-based training via TeamViewer as needed. Online training is billed at $75 per session plus $75 an hour for all support over 60 minutes. To schedule a meeting, simply drop us an email. To prepare for your training, download TeamViewer <a href=\"https:\/\/www.teamviewer.com\/en-us\/\">here<\/a>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"col\">\n<div class=\"card h-100 rounded-0 border-0\">\n<div><i class=\"las la-hard-hat\"><\/i><\/div>\n<div class=\"card-body\">\n<h5 class=\"card-title\">On-site Training<\/h5>\n<p class=\"card-text\">If you need a CNC Factory technician on your site for support, drop us an email to schedule. On-site training is usually billed at $1,000\/day plus all travel expenses.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<script language='javascript' type='text\/javascript'>function getWR360PopupSkin(){return 'light_clean';}<\/script>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; content_placement=&#8221;bottom&#8221; el_class=&#8221;midbanner d-flex align-items-center text-white text-center&#8221; css=&#8221;.vc_custom_1620825849347{background-image: url(https:\/\/balboawebdesign.com\/cnc\/wp-content\/uploads\/2021\/05\/support-page.jpg?id=1046) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column offset=&#8221;vc_col-lg-offset-1 vc_col-lg-10&#8243; css=&#8221;.vc_custom_1616419058921{padding-top: 0px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1616419014488{margin-bottom: 0px !important;}&#8221;] YOUR CONCERN IS OUR PRIORITY CNC Factory offers a wide selection of support services to &hellip; <a href=\"https:\/\/balboawebdesign.com\/cnc\/support\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":3032,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-626","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support - CNC Factory<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/balboawebdesign.com\/cnc\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support - CNC Factory\" \/>\n<meta property=\"og:description\" content=\"[vc_row full_width=&#8221;stretch_row&#8221; content_placement=&#8221;bottom&#8221; 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